House Rules & Guidelines

Important information for residents

To keep Karinya a safe place there are rules that all residents need to follow including..

  • Confidentiality: Karinya is a confidential location and the address is not to be given out to anyone, including family and friends. No personal details or information regarding residents is to be shared with anyone by residents.
  • Violence: Violence will not be tolerated at Karinya, whether that be towards workers or residents on or off Karinya’s premises. Violence includes any form of abuse, abusive language and physical abuse, to name a few.
  • Drugs: No drugs, paraphernalia or alcohol is to be kept or consumed on Karinya premises.
  • Stealing: Residents must be respectful of other people’s property and are provided with a lockable cupboard.
  • Health and Safety: Residents are all required to contribute to household chores, clean up after themselves and maintain personal hygiene.

Workers at Karinya encourage residents to think about personal goals, such as finding a place to live, arranging income, returning to education/training or looking for employment. Karinya workers can provide advice and referrals to other services to assist with these goals.

As a government funded organisation Karinya is required to keep statistics on the number of people who use this service. No personal information is passed on to any other agency unless consent is obtained. Any information given is treated as confidential. However, some information may legally be required to be notified to the appropriate authority under “duty of care” and mandatory reporting requirements.

Service User Grievance Procedure

  • You have the right to complain about the service you receive if you are unhappy with any aspect of it.
  • You have the right to expect that complaints will be seriously and sensitively investigated and that confidentiality will be maintained.
  • You have the right, after making a complaint, to continue to access the services provided at Karinya without fear of future prejudice.

Things to consider when making a complaint may include when it occurred, who was involved, what happened, what did you expect to happen and what would you like to see happen now.

You have the right to contact the worker involved or contact the Management Committee; and you have the right to have a support person with you.

Visit the contact us page for details.